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COVID-19 Virtual Care Interview Series

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Virtual Care During COVID-19: Interview Series

Cigna utilizes virtual care to bring high-quality service to our customers, during the COVID-19 pandemic and beyond. Our virtual care interview series allows us to hear directly from several key Cigna employees to discuss the future of care delivery and understand how global telehealth1 can bring support, convenience and peace of mind to our customers. Below are five informational articles Cigna has authored on the virtual care topic.

Delivering Clinical Virtual Care

Cigna Medical Director, Dr. Alejandro de Molnár d’Árkos Millorete explains how Cigna provides personalized care virtually to our members:

“Our mission is to ensure that our customers are getting the right treatment at the right time and in the right place.”

Click here to read more on how we deliver virtual care.

The Future of Virtual Care

Cigna’s Conchi Díaz Caballero is the Product Owner of the Cigna Wellbeing® App2 and explains its benefits and her predictions for virtual care:

Our app connects the patient with a doctor whenever they need, through phone or video call, without them needing to go to the hospital or health care center. The service is available 24 hours a day, 7 days a week, in multiple languages, from wherever they are in the world.”

Click here to read more about the future of virtual care.


Virtual Care's Potential for Optimizing Health Care Quality

Alf Theodorou, an expert in health care quality, data and value, looks at the opportunities virtual care may present, and the importance of user engagement when developing new solutions:

“I would always urge people to understand more about the problem they are trying to fix before jumping to the immediate implementation of a specific solution.”

Click here to read more about virtual care's potential to optimize health care.


How Virtual Care Can Support Members through the Patient Journey

Cigna’s Medical Advisor, Dr. Valeria Campozano, shares her experience of using virtual care to support members during the pandemic:

“Right now, a lot of patients are still choosing to have a teleconsultation...Virtual care is here to stay; we just have to learn how to develop it beyond the pandemic.”

Click here to read more about virtual care for the patient journey.


Virtual Care for Mental Health

The pandemic is having a huge impact on mental health. Cigna’s Patricia Gil Millán, Senior Nurse Case Manager, explains how online support can be utilized to provide members with the care they need:

“Initiatives on social media platforms have been launched to raise awareness and encourage positive conversation around mental health, while solutions like telehealth have been rapidly expanded to treat patients remotely.”

Click here to read more about how virtual care impacts mental health.


1. Cigna offers global telehealth in partnership with Teladoc. All doctors are licensed in the countries where they practice medicine and are fully qualified and trained to provide this service. Telehealth services may not be available in all jurisdictions. Providers are solely responsible for any treatment provided and are not affiliated with Cigna. Telehealth providers are separate from your health plan’s provider network.

2. The downloading and use of the Cigna Wellbeing mobile app is subject to the terms and conditions of the App and the online stores from which it is downloaded. Standard mobile phone carrier and data usage charges apply. Cigna Global Health Benefits’ web-based tools are available for informational purposes only. Cigna Global Health Benefits’ web tools are not intended to be a substitute for proper medical care provided by a physician.

This information is for educational purposes only. It is not medical advice and should not be used as a tool for self-diagnosis. Always consult with your provider for appropriate examinations, treatment, testing and care recommendations. Your use of this information is at your sole risk.

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