The Cigna COVID-19 Global Impact Study

The COVID-19 pandemic is having a profound effect on the lives of billions of people across the world – we’re living in a challenging time. Over a span of just a few months, we’ve found ourselves having to quickly and repeatedly change and adapt the way we work, live and stay connected.

Since 2014, Cigna has been publishing the Cigna 360 Well-Being Survey and Index with results reflecting how people around the globe feel about their personal health and well-being. The survey questions are designed to gather information about five “pillars” of people’s lives: physical, financial, workplace, social and family wellness. This year, to ensure we are better able to support people during this unique time and in the still uncertain future landscape, we adapted our annual survey. We are conducting ongoing research – a Pulse Study - to understand the impact of COVID-19 on people’s well-being across the world.

To date, we have engaged over 16,000 people across China, Hong Kong, Korea, New Zealand, Singapore, Spain, Thailand, United Arab Emirates, United Kingdom and United States between January and June 2020. The results show the changes in attitudes during the crisis and are striking. Additional, future Pulse Studies are planned and we anticipate that the cumulative results will offer insights that will help us better support the global population’s evolving needs.  

The Inaugural COVID-19 Global Impact Study

April 2020

At Cigna, we wanted to understand how people are responding to the global health crisis. How are they coping with the stresses of lockdown and what issues are now most worrying? How has the way we work changed? And how is COVID-19 impacting relationships with family, friends and others?

To answer these questions and more, we embarked on a special research project to gather the insights needed to better appreciate and respond to the needs of our customers and clients during this period and beyond. This led us to launch the first edition of the Cigna COVID-19 Global Impact Study.

In this first edition of this study – designed to gauge well-being at a specific moment in time – we saw that people’s overall well-being scores had not changed significantly. Although people were feeling more concerned about their finances and social networks than they were before the current health crisis, the benefits of having extended time with immediate family and working from home saw these measures remain consistent, despite huge pressures on work and family life.

Read the full results of the global report, here.

COVID-19 Global Impact Study: New Directions

July 2020

In the second edition of the Cigna COVID-19 Global Impact Study: New Directions, we sought to expand our view and data beyond a moment in time. Instead we wanted to monitor people’s well-being on a continuous basis – checking in with them as they navigate between the dynamic and different stages of the pandemic. Through our research, we are seeing a more balanced outlook emerging as people adjust to the new situation, though this is offset by increased levels of reported loneliness. We also see several significant trends emerging, particularly the growing and global demand for virtual health.

This second wave of research was undertaken when most global regions were gradually re-opening. Overall, our research revealed that well-being has remained consistent since January, although the improvements noted in April have been reversed, with well-being generally returning back to pre-COVID-19 levels.

Read the full results of the global report, here.

Looking Ahead

Cigna is researching the impacts of the pandemic over the long-term. We will continue to conduct regular pulse checks throughout the year across key geographies to check-in and see how the global population is responding to COVID-19 as the situation evolves. We look forward to sharing these research findings as they are available.

This article serves only as a reference and is intended for informational purposes only. Nothing in this article constitutes legal, tax, financial planning, health or medical advice including diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Any reference to products or services offered by Cigna are available except where prohibited by applicable law and subject to terms and conditions.