Changing behaviour to improve wellbeing

Poor lifestyle or food choices or life’s issues in general can negatively impact an individual’s health, wellbeing and quality of life, as well as their productivity at work. This can result in increased or future healthcare costs.

Education about these risks is not enough to change long ingrained lifestyle behaviours or the way individuals respond to or handle life's pressures. Changing behaviour needs to be the focus of any wellbeing programme to instigate and accomplish meaningful and sustainable lifestyle changes.


Cigna believes the best way to implement any kind of wellbeing strategy is to first evaluate your current wellbeing programmes and policies. Developed by health and wellbeing professionals, the Cigna Workplace Wellbeing evaluation consists of a guided interview with leaders from your organisation who have the knowledge to build an effective and sustainable global strategy. It then provides a written report developed through a review of your evaluation, as well as your vision and long-term goals. It provides an overview of the current state of your organisation’s health and wellbeing programmes and highlights specific opportunities for infrastructure and programme development.


The Cigna Online Wellbeing portal is enabled by Single Sign On (SSO), is secure and confidential and optimised for mobile devices. The following assessments and programmes are available on the portal:


The Cigna Health and Wellbeing assessment asks a series of questions which establishes the individual's current health status and provides an instant and highly personalised report that highlights areas of strength and areas in need of improvement. The health assessment is validated against the World Health Organization Health and Work Performance Questionnaire and certified by the National Committee for Quality Assurance (NCQA). Data from the assessment can trigger the Cigna clinical team for outreach upon participant consent. It is available in 39 culturally-adapted languages.


Four in-depth assessments in the areas of sleep, stress, nutrition and physical activity, each with an instant and highly personalised report to highlight areas of concern and suggested next steps. The assessments can direct participants to relevant online health improvement programmes and to an organisation's other existing health services.


Access to a wealth of wellbeing articles written by Cigna’s health and wellbeing editorial team and approved by the clinical director, and to various healthy recipes written by a qualified nutritionist. Available in 39 culturally-adapted languages.


Cigna's Make One Small Change programme is an online lifestyle management programme designed to target and improve specific behaviours. Used on its own or in combination with the Cigna Health and Wellbeing assessment, the programme focuses on improving healthy behaviours that are vital to long-term wellbeing. Cigna Make One Small Change programme has been designed to help individuals make a single achievable and meaningful change to their routine every week:

  1. Every week participants are asked to pick a change to work on and choose the support they want to receive, for example, tailored reminders, check-ins with a virtual helper or social support from friends or family.
  2. During the week, participants are asked about their efforts and receive support in the format they have chosen.
  3. At the end of each week, an achievement review helps participants to see their progress towards the health/wellbeing goals they have chosen. They are also rewarded on achieving milestones along the way to better health.

Instead of a rigid programme with a high time commitment, the programme follows a simple but highly customisable flow of tasks for the week.


Our online challenges are localised according to global standards, run for 4 weeks and are available in 8 languages.

You can make nutrition changes: healthy nutrition swaps for a balanced diet

You can be active: hit the daily recommended activity level

You can make changes: based on the 4 pillars of health – healthy swaps to improve stress, sleep, nutrition and physical activity


Our online wellbeing portal is supported by an engagement strategy and launch kit: a 4-week launch campaign and post-launch ongoing engagement campaigns, including emails, posters and informative flyers. Translated and localised for every language offered, the kit accompanies the online portal to ensure the successful launch and ongoing engagement with the online wellbeing programmes.


In addition to the programmes above we also offer 4-week culturally adapted campaigns that can be delivered throughout the year, covering topics such as sleep, stress, nutrition, physical activity, hydration, summer, cold & flu and New Year, New You – available in multiple languages.


Cigna's telephonic health coaching is a personalised telephonic support programme which aims to help individuals through the difficult process of changing unhealthy lifestyle behaviours. A specialised team of health counsellors offer a personal one-to-one telephonic service and web chat, to promote positive behavioural change in the areas of nutrition, exercise, sleep, stress, smoking cessation and weight management. Outreach can be triggered from the online health assessment upon the participant's consent.


Approximately 100 seminar topics covering personal and work-related wellness. Experienced service professionals guide facilitation of content that is localised, culturally appropriate and based on regional health needs. The wellness seminars are available in local language on-site or via webinar.


Cigna Global Wellbeing Solutions provides onsite biometric testing through our vendor partner, Quest Diagnostics. Biometric screening is a quick health examination that determines an individual's overall health and their risk levels of certain medical conditions.

  • Certified examiners perform the following tests:
  • Blood pressure
  • BMI via height, weight and waist circumference
  • Total cholesterol* (includes LDL/HDL and triglycerides)
  • Glucose*
  • Basic consultation
  • The service is available globally.

*A blood sample is required to perform the cholesterol and glucose testing.


Our International Employee Assistance Programme capabilities include clinical counseling, crisis intervention, work-life services and management support services. Available over the telephone, face-to-face and online, these services help improve productivity and reduce absenteeism while supporting employees' overall health and wellbeing. Internationally we have access to a network of 11,100 affiliates and confidential services are delivered in more than 200 countries and territories.

Our IEAP services:

  • Are available 24 hours a day, 7 days a week, 365 days a year
  • Are available worldwide by phone, email, or online
  • Provide access to face-to-face sessions with a counsellor
  • Provide work-life service referrals to local resources to assist with legal, financial, childcare or eldercare issues
  • Provide information, resources and counselling on any work, life, personal or family issue
  • Are available globally
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