WE KNOW EXPATS PODCAST
Fueled By Feedback - Expat Solutions Driven by Insights
Cigna continually captures feedback from customers, clients and health care professionals. One thing that’s been made clear is that little things can mean a lot, especially with health care benefits. Learn what employees and employers value most, and how these insights help Cigna put the customer at the center of everything we do.
Presenter: Kevin Schatz
Listen as Kevin Schatz, Customer Experience Team Manager for Cigna Global Health Benefits, explains why nothing is trivial when it comes to delivering product and service solutions that our globally mobile customers and their employers want and need. He’ll share how meaningful “voice of the customer” feedback and metrics are in building solid relationships and trust – and in making every interaction as easy as possible.
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A Solid Foundation - The Importance of a Quality Global Health Network